National Express Contact Number: 0371 781 81 81

You can call National Express on their UK customer service contact number 0371 781 81 81 to discuss how to cancel an existing booking or to ask for a refund on a delayed journey.


Overview of National Express

National Express is a coach travel company that provides both domestic routes throughout the United Kingdom and a range of international journeys to select European destinations. National Express does also provide few rail services such as its commuter train routes in the UK and international cargo transport lines to international territories.


Customer Services – 0371 781 81 81

Contact National Express on their UK customer service telephone number 0371 781 81 81 to make an amendment to a pre-booked journey with the coach company. For instance, you can use this number to change the date of your journey or even alter your arrival and departure stop. However, it should be noted that customers will be subject to an administrative fee and in some cases, may be better suited to making a new booking entirely. Alternatively you can ask the customer service advisor to upgrade an existing booking to an open return for either peak or off-peak use. You can also phone the National Express customer service line to cancel an existing booking before asking whether you are eligible for a refund. Moreover, if you would like to register a formal complaint regarding a late journey or delay to your travel then you should do so on this number.


Call Costs and Contact Hours

The National Express customer service helpline will charge callers the same per-minute rate as any call to a local UK contact number made from either a landline or mobile phone. However you may even be able to contact the customer service team for free if your telephone service provider provides inclusive free minutes as part of your monthly tariff deal. The National Express UK call centre is open during the hours of 8am-10pm Monday to Sunday.


Bookings – 0871 781 8181

You can also call National Express on their business-rate booking enquiries contact number 0871 781 81 81 at £0.13/min + network access charge to discuss the cost of a specific coach journey before completing your purchase over the telephone. The National Express representative can detail the journey times of a specific route depending on your preferred departure and arrival destination but prices will vary depending on whether you are travelling during peak hours. You should also use this number to discuss how to apply any discounts such as those afforded from a rail card, or to ask how to redeem a promotional code to reduce the cost of your next journey. However please note that this is a more expensive line which is charged at 13p per minute plus an access charge which may be higher for mobile calls.


National Express Phone Numbers

National Express Department UK Contact Number Opening Hours
Customer Services 0371 781 8181 8am-10pm Monday to Sunday
Booking Enquiries 0871 781 81 81 (13p per minute + access charge) 8am-10pm Monday to Sunday
Midland Metro Services 0121 254 7272 8am-10pm Monday to Sunday


Write to National Express

Customers also have the option of making a complaint in writing and if they wish to do so, should take note of the postal address of National Express’ UK customer service centre:

National Express UK Coach Customer Services,
National Express House,
Mill Lane,
B5 6DD,
United Kingdom.