B&M Contact Number: 0151 728 5400

Call B&M on their UK customer service phone number 0151 728 5400 for any enquiries about the returns policy following an unwanted purchase or to ask for contact details for your nearest store so that you can ask about any ongoing special offers.


National Customer Services – 0151 728 5400

Phone B&M on their UK customer service contact number 0151 728 5400 if you have any enquiries about stock availability before reserving an item in your nearest store. You can also use the national B&M helpline to ask for the contact details of your nearest B&M store so that you can ask about any store-specific deals or special offers.

You can also ask a B&M customer service representative how to return an unwanted product or what to do if you have lost your receipt as proof of purchase. Alternatively, you can discuss whether you are able to qualify for a full cash refund or will have to change your purchase for an item of equivalent value. Customers who have bought a piece of self-assembly furniture that is missing parts or will not build as described should call the B&M customer service to ask for a replacement to be delivered at their home address or to collect your order at their local store.

If you have purchased a large household item such as a piece of furniture or gardening equipment then you will qualify for home delivery; callers should discuss costs and estimated delivery times on this number. Alternatively, you may wish to discuss how to enter any of the retailer’s national competitions or redeem any vouchers on promotional items such as curtains and outdoor furniture. Finally, callers who would like to register a complaint following any dissatisfaction with the service they have received or with the conduct of B&M staff can do so when speaking to a customer service representative.


B&M Call Costs

The B&M customer service department will only charge callers the same standard per-minute rate as any other local call that has been made from a UK mobile or landline telephone. However, you may be able to contact a member of the B&M team for free if you are using up any inclusive free minutes that have been offered by your service provider as per of the terms of your monthly tariff deal.


Write to the Retailer’s Head Office

Alternatively, customers also have the option to make a formal written enquiry or to register a complaint when sending their letters to the B&M UK Head Office on the following postal address:

B&M Retail Limited,
The Vault,
Dakota Drive,
Estuary Commerce Park,
L24 8RJ,
United Kingdom